Helpdesk

Welcome to Helpdesk.
fees
reschedule
payment
suspend
withdraw
… or feel free to browse the knowledge repository below.
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How is ARTARY different?
ARTARY focuses on providing a wide exposure of age-appropriate art, with concentration on aspects of art making: drawing, colouring, painting and sculpturing. Groups are very small, and interaction between mentors and peers are core to the experience. Students undergo exciting themes every month, specially designed to increase awareness and knowledge of the world around us. Children love our exquisitely designed art programmes, and adults love our warm and personal relationships. Our children art programmes are designed to deliver a holistic, disciplined, and engaging art learning experience.
What is the difference between ARTARY Fine Art & SUPER ART?
ARTARY Fine Art is ARTARY’s premium suite of children’s art programmes. SUPER ART, a divsion of ARTARY, offers an exploratory suite of children’s art classes.

Suite Range
Premium SuiteExploratory Suite
Learning Profile
Progressive, Structured, Best-in-Class Creativity & Art Training
Portfolio Building
Exploratory & Fun, Short Term Art Classes
Programmes & Ages
ARTARY Fine Art Play: 3 – 4yo
ARTARY Fine Art 1: 4 – 5.5yo
ARTARY Fine Art 2: 5.5 – 8yo
ARTARY Fine Art 3: 8 – 10.5yo
ARTARY Fine Art 4: 10.5 – 14yo
SUPER ART BAM!: 5 – 7yo
Class Duration
75 – 90 mins70 – 75 mins
Educator to Student Ratio
1:4 or 1:51:6
Art Materials
Premium, custom, specifically sourcedGeneric
Artwork Size
~A2 size~A3 size
Rescheduling
No Questions Asked
30 Days Rescheduling Window*
Within same calendar week only
Educators’ Qualifications
ARTARY-qualified EducatorsARTARY-qualified Educators
Lesson Delivery
ARTARY’s high quality lesson delivery processesARTARY’s high quality lesson delivery processes

* Terms & conditions apply. Read more.
When should my child begin the programme?
As ARTARY’s programmes do not follow a term schedule, students may join our programmes at any time. Our programmes run all year round, even during mainstream school holidays.

We encourage students to enrol as soon as they have a stable schedule (e.g. every Saturday, 9am.) The campus welcomes changes to session timings should the need arise.

Students may arrange for permanent change of classes through the online e-Services Portal: http://me.artary.sg/.
Did my child complete the work independently? That does not seem to be her standard at home.
Students are expected to complete their works independently. The programmes are structured such that the required skill levels are higher than what the students can achieve. The programmes are designed to allow students to acquire and master the required skills during sessions. Throughout the session, mentors will provide constant and dedicated supervision, guidance and encouragement, something which may not be present when at home or in their schools. For each stroke that you see, there have been numerous prior amendments! In situations where students are unable to display the required skills, mentors are required to demonstrate and assist alongside students. Appropriate and adequate assistance has proven to be beneficial for students:
  • Demonstration of required skills, so that students recognises and understands the expectations
  • Heighten expectations of the students, so that students become accustomed to a high standards of art
  • Artwork must be completed every time, to build up students’ stamina, and so that students can still understand the intended art piece for future practices
Mentors abides by the following rules when demonstrating or assisting:
  • Use size guides, stencils or dotted lines for assistance
  • May assist to complete a task, only if the time permitted for the task is over
To accurately represent every students’ progress and skill level, mentors will feedback whenever assistance was provided.

Through practices, students will improve, and eventually be able to complete majority of their tasks independently.
When will my child progress to the next programme/level?
Students will, in general, progress between levels according to the recommended age of the levels. Students who reach the upper age limit of their level, and have demonstrated good mastery of the required skills, will be arranged to advance to the next level. Students who are due for advancement based on age, but have not demonstrated the required mastery of skills, will be recommended to remain in their current level for three (3) more months, before advancing to the next level.

Every students’ expected advancement date is stated on the online e-Services portal.
What happens if I cannot attend a session? Can I reschedule?
ARTARY has a very flexible rescheduling policy. If your child cannot make it for their scheduled session, you may reschedule to other available sessions within the same calendar week, since the week’s artwork will not be revisited once the week is over.

Reschedule Example

Alicia’s regular session is on Saturday Session 2 (10.45am). She needs to reschedule her session on Week 8 as she has a school performance on Saturday morning. Alicia may log into the online e-Services Portal to view the list of available sessions to reschedule to in Week 8. An example of the available sessions are shown in the table below.

Alicia may reschedule to a session that is held as early as Tuesday, or as late as Sunday, within Week 8.

ClassMonTueWedThuFriSatSun
Week 8 Artwork: Pirates Ahoy!
11111111
21101120
30011010
41111111
501

Alicia’s original session      Available for reschedule


Reschedule Policy: Reschedule within the same calendar week to reschedule within the SAME PROGRAMME & ARTWORK. Otherwise, reschedule within 30 days Rescheduling Window in a DIFFERENT PROGRAMME & ARTWORK (2 classes in a week, 1 originally scheduled programme, and 1 rescheduled in another programme.) Subject to availability of classes.

Students may arrange for reschedules through the online e-Services Portal: http://me.artary.sg/.
Why is the class rescheduled to another programme?
Please understand that all missed classes are considered to be consumed. As a gesture of goodwill, students are still allowed to reschedule their missed class within the 30 days Rescheduling Window.
  • Students who reschedule within the same calendar week will be able to participate in the SAME PROGRAMME & ARTWORK.
  • Reschedules after the calendar week will be in a DIFFERENT PROGRAMME & ARTWORK.
WeekMonTueWedThuFriSatSun
1Same Artwork2Same Artwork
2Different Programme & Artwork
3Different Programme & Artwork
4Different Programme & Artwork
Alicia’s original session      

After the calendar week has past, all artworks and objectives of the programme will have progressed and previous week artworks will not be revisited. Therefore, reschedules after the calendar week will be in a DIFFERENT PROGRAMME & ARTWORK.

If any class is not rescheduled within the same calendar week, we cannot guarantee completion of artwork both artworks. Students are strongly recommended to plan their schedules carefully.
We did not attend a class we reserved. How do I request for a refund?
Art is an unique activity which requires specialised materials every class. Every week, students take on different learning objectives and utilise a wide variety of specialised materials prepared for the best learning experience.

Missing classes due to medical reasons are commonplace, and we understand that such incidents are not the wish of parents. However, please understand that the campus operates on only the basis of your reservations, and have already procured, provided and consumed the art materials, teaching and training resources, expecting students to be present on the day of class.

The concept is similar to an airline flight reservation. Passengers who miss flights will understand that all resources reserved for the passenger (e.g. flight seat, in-flight meals etc.) are considered to be consumed, and cannot be refunded.

If you have missed a class, please reschedule your class to an available class in within the 30 days Rescheduling Window. For students who have missed their rescheduled classes, we regret that no further rescheduling will be provided.

Students may reschedule their classes within the 30 days Rescheduling Window (and no questions asked!) through the online e-Services Portal: http://me.artary.sg/.
How much are the fees?
Students have the flexibility to reserve and pay only the sessions they will attend. Programme fees are collected monthly. Programme fees are inclusive of all materials.

Please refer to the fee table below:

CampusProgrammePer Session Fee (2019)
Bukit Panjang Junior CampusAll programmes$41.20
Tampines Mall Junior CampusAll programmes$41.20
Kovan Junior CampusAll programmes$41.20
Punggol Junior CampusAll programmes$41.20
Jurong Junior CampusAll programmes$41.20

Important Note: Opt-out option is unavailable for students with <75% attendance.
Typical payment example
Jonathan would like to enrol to Kovan Junior Campus, from 8th August onwards.

PaymentDescriptionFee (2019)
First-time Payment
Programme fees for first 2 calendar months:
Aug & Sep
Aug: 8th, 15th, 22nd & 29th
Sep: 5th, 12th, 19th & 26th

Total of 8 sessions:
2019: 8 x $41.20
$329.60
Student Essentials Kit
  • 2 x ARTARY Tee
  • ARTARY Sketchbook
  • ARTARY Portfolio
  • ARTARY Case
Initial issue will consist of 1 ARTARY Tee only. 2nd Tee will be issued upon student’s request for a larger size later into enrolment.
$65
Registration feeIncludes:
  • e-Services account opening
  • Lifetime Certificate of Completions
$43.50
Renewals
Oct Oct: Attending 2nd, 9th & 16th. Opt-out 23rd$123.60
NovNov: Attending 1st, 8th, 15th & 23rd$164.80

Important Note: Opt-out option is unavailable for students with <75% attendance.
My child’s week is very busy, and the only time he can attend class is on Saturday 9am. It is not possible to find another time to reschedule his class!
To provide students with great flexibility in rescheduling their sessions, our programmes run regularly from Monday mornings to Sunday evenings. Students may also switch to a more suitable timing in the coming months.
We will be overseas for a month. What is the procedure to suspend our programme?
As soon as you are not attending your programme, please suspend your programme, so that your seat reservation will be removed. Suspended period will not count towards to your attendance percentage. Please reinstate your programmes within 3 months, or your enrolment will be terminated fully.

Suspended enrolments which are not reinstated within 90 days will automatically be withdrawn.

Students may arrange for suspension and reinstatement of programme through the online e-Services Portal: http://me.artary.sg/.
How do I withdraw from the programme?
Students may withdraw the programme at anytime.

Students may arrange for withdrawal through the online e-Services Portal: http://me.artary.sg/.
Is there a disciplinary policy?
We committed to ensure that every student is able to spend meaningful time, and enjoy the best art experience in the campus. Every student is expected to participate and respond appropriately in a small group setting. This is to preserve a good learning environment for each and every student. As such, we have a “time out” policy which will be implement for students who appear to be disrupting the session or peers. We may “time out” students as often as required, until the student is able to respond appropriately during the session. Common scenarios where students will be be given “time out” are:
  • Running about the room
  • Shouting
  • Playing with art tools
  • Disturbing peers
The “time out” procedure is as such:
  1. Student will temporarily leave the session
  2. Student will be rested on a chair, either in an unused art room, or in the office
  3. Student will receive at least 5 mins of quiet time
What payment modes are accepted?

ARTARY is committed to delivering an excellent art education to our students. To ensure that students and parents have absolute trust in our teaching professionals, all teaching staff are not allowed to process any form of payments for students, or advise on financial matters. For the convenience of our students, we have put in a place an efficient and effective self-service payment systems through:
  • e-Services online, 24/7, self-checkout internet-banking facilities
  • e-Services in-campus self-checkout systems through NETS only
What is the Dismissal Procedure after class?
In general, students are dismissed according to the end time of their classes.

When multiple classes or students are to be dismissed concurrently, dismissal shall be according to the sequence which the parent/guardian arrives in campus to receive the student (i.e. “first-come-first-served”).

Students who wish to be dismissed not in accordance to sequence should approach our staff to raise concerns for consideration.

Requests for early or priority dismissal are not guaranteed.
The teachers in my child’s school has allocated him more attention in class due to his needs. Can ARTARY provide similar arrangements?
All lesson objectives and artwork tasks are carefully designed to benefit students of different skill levels. But for purposes of planning, lessons plans are benchmarked to students with moderate skill and competence. Depending on student’s skill and comfort to the artwork, they will progress at differing paces.

Students who require more attention than planned for within the designed educator to student ratios are not recommended to attend classes at maximum ratios. Instead, for the benefit of the student, the campus may emplace students to attend alternative “Quiet” classes. Classes classified as “Quiet” are based upon considerations of class sizes and student dynamics, among other factors.

Students with special learning requirements are advised to inform our teachers prior to enrolment. To allow students with special learning requirements to benefit as fully from the programme, the campus may recommend the student to participate with custom learning preferences or class timings throughout the enrolment. We seek the parents’ understanding.

Please note that all classes will start and dismiss punctually. Read more on incomplete artworks.
What happens if the artwork is not completed? What if the lesson overruns?
Art is an unique activity which requires specialised materials every class. Every week, students take on different learning objectives and utilise a wide variety of specialised materials prepared for the best learning experience.

All lesson objectives and artwork tasks are carefully designed to benefit students of different skill levels. But for purposes of planning, lessons plans are benchmarked to students with moderate skill and competence. Depending on student’s skill and comfort to the artwork, they will progress at differing paces. Classes may end early, or at times, overrun.

Students may end with incomplete artworks in these common scenarios:
  • Arriving late
  • Frequent visits to washrooms
  • Artworks that are physically more demanding, e.g. sculptures
  • “Time outs” or other disciplinary actions during class
  • Additional learning requirements

Regardless whether artworks are completed, classes will end punctually, and students will be dismissed immediately. No further time will be allocated to complete the artworks. However, students may in the subsequent weeks bring incomplete artworks to class to work on, should there be time to do so AFTER the week’s new artworks or objectives have been completed.

Completion of incomplete artworks are not guaranteed.

Please read further on our Artworks Policy.
What are the backgrounds of the teachers?
To maintain a high standard of domain knowledge and relevancy, all teachers possess at least a diploma in Arts, Design or related fields. To cater to the strong demand for our programmes over the weekends, the campuses are supported by both full-time and freelance teachers. We have a simple but stringent recruitment criteria for our freelance teachers:
  • Ability to ace our in-house pre-employment art assessment
  • Absolute love and care for children
Our campus is committed to providing dedicated attention to every student, with 1 teacher to 4 or 5 students. In popular timings, this ratio is further lowered to an effective 1 teacher to 3 students, providing even more attention to every student.

We are an equal opportunity employer for Singapore citizens and Permanent Residents. We value talent regardless of gender, age, race or religion.
Important Links
Online e-Services Portal: http://me.artary.sg
  • Renewal payments (internet banking payments)
  • Permanent change of classes
  • Rescheduling of classes
  • Student Profile update
  • Programme Advancements
  • Modify Learning Preferences
  • Review Education Plan
  • … and more
Campus Calendar: http://artary.sg/calendar/

Student Testimonials: http://artary.sg/testimonials/

If you have further queries regarding the campus, programmes or others, please contact us.
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