Blog

Harnessing the Power of Technology — 17Jul 2013

Artary provides the best art experience to children and youths through four core components: High quality holistic art training programmes, qualified and caring mentors, immersive environment for learning and an efficient administration and customer service.

We want to share some ways where Artary has harnessed the power of technology to tackle some of the most difficult challenges we face. In this blog post, we will focus on solutions for administration and services.

Student Services

Quality of programmes are only part of the consideration when enrolling into any school or studio. Students will come into contact with different services of the studio: programme renewals, rescheduling of art sessions, progress feedbacks etc. A professional, efficient administration and support is essential to an enjoyable enrolment experience.

We had two simple goals in mind: To provide convenient access to student services from home, work or anywhere, and to provide accurate personalised information in real-time to benefit our students. The results are two complementary technological-driven solutions designed to put the power and convenience into the hands of parents and students: Artary’s Online Self-Service Portal and the Self-Service Station machines.

Self-Service Portal

The online Self-Service Portal provides an intuitive user experience for parents and students to access a myriad of student services, such as registration of trial sessions, online payments for programme renewals or rescheduling of classes. The Self-Service Portal can be accessed through any modern web browser, smart mobile phone or tablet, 24 hours a day, 7 days a week.

Immediate Trial Confirmation — There should be no barriers between children and their love for art. Artary has gone over and above the industry norms to offer full-duration art sessions at no cost. And we’re not stopping at that. Our Self-Service Portal allows students to browse the available trial classes in real-time, decide a suitable timing for the class, and receive instant confirmation for a reservation, without the hassle of multiple emails or calls. This allows us to reach out to as many students as possible, at anytime of the day. We are the first art studio in Singapore to offer this unparalleled level of convenience. See the Self-Service Portal at work →

(Instant art trial session confirmation on the Self-Service Portal)

Rescheduling of Art Sessions — Artary’s “no questions asked” rescheduling policy provides students the flexibility to opt for another session in the same week. The portal allows students to browse and review available sessions for the week, and to reschedule sessions through the Internet. We hope that the efficiency and the convenience of information on-demand will help parents and students better plan and react to the demands of their busy lifestyle.

Self-Service Station

You may have noticed the Self-Service Station in our studios. Behind the polish on the screen is the power under the hood. The Self-Service Station is a fully automated, self-help service platform aimed to provide almost every service functionality to our students with just a few clicks.

Programme Renewals — With the Self-Service Station, parents and students can renew art programmes, select art session dates, and make payments in minutes. The facility allows students to omit select sessions, automatically calculating prorated renewal fees. Self-help payment provides convenience with speed, greatly reducing the payment waiting times by up to 40%. Students can also instantly request other services such as progress reports or change of timings from the machine.

Human Resource Management

Every week, hundreds of students come into Artary for the best art experience. Each mentor provides close guidance in very small groups of four students. Managing the human resources to support enrolment of this scale is a monumental task.

With so many mentors each week, a unique solution must be created to support our resource planning requirements. Our resource planning software allows intelligent resource allocation, fully integrated into our payroll system. Mentors receive their schedules electronically, and can manage and track their assignments through a modern web browser or mobile phone.

Mentors also communicate through an integrated communications board to share thoughts about themes, artworks, class control and other strategies. Bringing communications online with this level of convenience keeps the entire team together through near real-time updates and sharing.

Our Commitment to Quality

Harnessing the power of technology allows our team to focus more on what is important to us: The best art experience.

Our willingness to innovate and invest in technology underscores our dedication to quality in all we do. Imagine how much more we do for our art programmes.

But these radical solutions demand more than just foresight, systematic planning and technical expertise. Substantial financial investments and human resources must be committed to make it work for our students. We engage and work closely with technology partners and industry experts to develop and deliver the best solutions for the benefit of our students.

We stand firm in our beliefs that our students deserve the best. This is just the beginning. Technology will be but one of the first ways we hope Artary will champion the new way forward for the rest of the art institutions in Singapore.

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